Frequently Asked Questions

At our Rusted H, we specialize in crafting furniture that seamlessly blends rustic, modern, and farmhouse styles. From cozy beds that beckon for a restful night's sleep to elegant dining sets that set the stage for memorable gatherings, our collection offers something for every corner of your home. Explore our charming accent tables, perfect for adding personality to any space, along with a selection of wooden accessories to complete your decor. Each piece is thoughtfully designed to evoke a sense of warmth and charm, inviting you to create a home that reflects your unique style. Discover the perfect piece to elevate your space and make it truly your own.

We're thrilled to help you personalize your furniture to embody the rustic charm you desire. When you place an order with us, you'll have the opportunity to select the size, color, and wood type to fit your home. If you have specific requests, please don't hesitate to reach out to us at rustedh@outlook.com. We're committed to ensuring that every detail of your order reflects the inviting atmosphere you have in mind. 

We're excited to offer delivery services to ensure your furniture arrives safely and conveniently. For our valued customers in West Michigan, we provide local delivery and main floor set up, for a flat fee. If you're located beyond 50 miles, we can arrange a tailored delivery or shipping quote just for you. Rest assured, we collaborate with trusted shipping partners to guarantee a seamless white-glove delivery experience. Should you have any inquiries regarding long-distance delivery, our team is just an email away at rustedh@outlook.com. And remember, you're always welcome to personally collect your order from our woodshop in Caledonia, Michigan, at no additional cost. Your satisfaction and convenience are our top priorities!

To begin work on your order, we require a 50% deposit upfront for all custom orders.  The remaining balance, inclusive of any applicable taxes, shipping, or delivery charges, will be due at the time of shipment or delivery. When we send your custom quote, you'll also find a link and QR code for secure and convenient electronic payment options.    This arrangement not only safeguards your interests as the buyer but also ensures our commitment as the seller.  If you're wanting one of our "in stock" pieces, the total price including tax and delivery, will be due at time of purchase.  We gladly accept all major credit cards for your convenience. Upon payment, you'll promptly receive a comprehensive receipt and confirmation of your order.   Your seamless transaction experience is our priority! 

At Rusted H, we strive to ensure your complete satisfaction with our handcrafted pieces. Each item is meticulously crafted with care and attention to detail to meet your specific preferences. However, due to the customized and personalized nature of our products, all sales are final. We are committed to delivering high-quality, customized furniture that exceeds your expectations. If you have any questions or concerns about your order, please don't hesitate to reach out to us at rustedh@outlook.com. Your trust and satisfaction are of utmost importance to us, and we're here to help.

Our furniture is handcrafted from real wood, which may naturally develop cracks, variations in grain, or other unique characteristics over time. While we take steps to prevent these, it's important to note that wood can change in different environments. These natural variations add to the rustic charm of our pieces. Each handcrafted piece is made from individual planks of lumber, resulting in unique features that make each piece one-of-a-kind. We embrace these imperfections as part of the authentic wood experience.